🔍 Introduction & Scope
Cleatra Pte Ltd (“Cleatra,” “we,” “our,” or “us”) is committed to protecting your privacy and personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you interact with us, including through our website, WhatsApp, email, or other communication channels.
🗂️ What Data We Collect
We may collect the following categories of personal data:
- Contact Information: Name, phone number, email address, and service address.
- Booking & Service Details: Type of cleaning service requested, booking date/time, and payment records.
- Payment Information: Transaction details (note: full payment card numbers are not stored; payments are processed via PayNow, QR code, or secure third-party processors).
- Communications: Messages, feedback, or complaints submitted via WhatsApp, email, or our website.
Website Usage Data: Anonymized data such as browser type, pages visited, and device information for analytics purposes.
⚙️ How We Use Your Data
We use your personal data to:
- Process bookings and deliver cleaning services.
- Communicate with you regarding bookings, inquiries, or feedback.
- Process payments and issue invoices or receipts.
- Improve our services, website, and customer experience.
- Comply with legal obligations and respond to lawful requests from authorities.
🎯 Marketing & Promotions
With your consent, we may use your contact information to send you service updates, promotions, or special offers.
You may opt out of marketing communications at any time by contacting us or following the unsubscribe instructions in our messages.
🍪 Cookies & Analytics
Our website may use cookies or similar technologies to enhance your browsing experience and collect anonymized usage data for analytics.
You can adjust your browser settings to refuse cookies, but this may affect the functionality or user experience of our website.
🤝 Data Sharing & Disclosure
We do not sell or rent your personal data to third parties. However, we may disclose your data:
- To our employees, cleaners, and service providers as necessary to deliver our services.
- To payment processors for secure transaction handling.
- To government authorities or law enforcement agencies where required by law.
- In connection with a business transfer (e.g., merger or acquisition), provided that your data remains protected.
🌏 International Transfers
Some personal data may be stored or processed outside Singapore (e.g., on cloud servers).
In such cases, we ensure your data is protected in accordance with Singapore’s PDPA and industry best practices.
🔒 Data Security & Retention
We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure.
Your personal data is retained only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
🧾 Your Rights & Choices
You have the right to:
- Access, correct, or update your personal data held by us.
- Withdraw your consent for data usage (subject to legal or contractual restrictions).
- Request deletion of your personal data, where applicable.
To exercise these rights or for any privacy-related inquiries, please contact us using the details below.
🕒 Policy Updates
We may update this Privacy Policy from time to time.
The latest version will always be available on our website, with the date of last revision indicated.
Your continued use of our services after any updates constitutes your acceptance of the revised policy.
📬 Contact Information
For questions about this Privacy Policy or to exercise your rights, please contact:
Cleatra Pte Ltd
🏢 Address: 114B Plantation Crescent, Singapore 692114
📧 Email: contact@getcleatra.com
📞 Phone: +65 9348 0559
📱 WhatsApp: +6593480559
Last Updated: 05th of October, 2025.
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